FAQ
About Casa Refill
Discover who we are and the idea behind Casa Refill.
Who is behind Casa Refill?
Casa Refill was founded by Viviana Hürlimann . Inspired by a refill shop in Mexico City and shaped by her Swiss and Mexican roots, she unites both cultures in a sustainable concept.
What is the idea behind Casa Refill?
We want to offer natural and sustainable products that combine the joy of life and traditional plant knowledge of Mexico with Swiss quality standards – plastic-free, consciously and lovingly selected.
sustainability
Learn how we consciously conserve resources and avoid plastic with our products.
How sustainable are your products really?
We're not perfect yet, but sustainability is at the heart of everything we do. We're constantly working to improve packaging and use resources responsibly.
What does "Reuse, Refill, Reduce, Recycle – Repeat" mean?
- Reuse & Refill : Glass bottles can be refilled indefinitely with us.
- Reduce : Our solid shampoo bars replace plastic bottles and last twice as long.
- Recycle : Packaging is made from recycled cardboard or compostable cornstarch.
Shipping & Delivery
Everything you need to know about shipping costs, delivery areas and ordering processes.
How much are the shipping costs?
Shipping is free for orders over 50 CHF , otherwise there is a shipping fee of 9 CHF per order.
Which countries do you deliver to?
We currently deliver within Switzerland.
Returns & Exchanges
How returns, refunds and exchanges work with us.
Can I return items?
Yes, within 30 days . It is important that the products are unused and in their original packaging.
How does a refund work?
Once we have processed your return, you will receive an email. If approved, we will automatically refund the amount to your original payment method.
Can I exchange products?
Exchanges are only possible for defective or damaged items . Please contact us by email at info@casarefill.ch .
Was your question not included?
No problem! Simply write to us via the contact form or directly at info@casarefill.ch – we will be happy to help you.



